Introduction

At Viral Sense, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video analysis platform.

By using Viral Sense, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our service.

Information We Collect

Personal Information

We collect personal information you voluntarily provide when you:

• Create an account (email address, username, profile information)
• Upload content for analysis
• Contact our support team
• Subscribe to our newsletter or marketing communications

Content Data

When you upload videos for analysis, we temporarily process:

• Video files and metadata
• Audio content for transcription analysis
• Visual elements for content recognition
• Performance metrics and engagement data you provide

Usage Information

We automatically collect information about how you use our service:

• Device information and browser type
• IP address and location data
• Usage patterns and feature interactions
• Performance and error logs

How We Use Your Information

We use the collected information to:

• Provide and maintain our AI video analysis service
• Generate personalized insights and recommendations
• Improve our algorithms and service quality
• Communicate with you about your account and service updates
• Provide customer support and respond to inquiries
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

Data Security and Storage

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication procedures
• Secure cloud infrastructure with reputable providers

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To trusted service providers who assist in operating our platform (under strict confidentiality agreements)
• When required by law or to protect our rights and safety
• In connection with a business transfer or merger (with advance notice)

We may share aggregated, non-personally identifiable information for research and improvement purposes.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage patterns. Types of cookies we use include:

• Essential cookies: Required for basic functionality
• Analytics cookies: Help us understand usage patterns
• Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser, but disabling certain cookies may affect functionality.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for certain jurisdictions
• Additional security measures as required

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on this page
• Sending email notifications for material changes
• In-app notifications where appropriate

Your continued use of our service after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us.